Last year at the Google Developers Conference, the Wave was launched with much fanfare and raving reviews. Those not lucky enough to be at the launch were dazzled by an hour and a half long video. But today Google waved good bye to this most excellent of tools, blaming lack of user adoption. I saw [...]

You may have heard of the 80-20 rule, but do you know about the 80-8 rule?  According to Bain & Company, 80% of the companies believe they deliver a “superior experience” to customers. But only 8% of the customers agree. Ouch! Do you believe you deliver superior service to your customers AND do your customers [...]

So says Guy Kawasaki. This may seem surprising coming from a former uber Apple evangelist, but it is one of the core philosophies Guy hones into every start-up company he has founded or funded. One of the reasons why start-up companies fail is because the management insists on making their product perfect before shipping. A [...]