Archive for the ‘Innovation’ Category

80-8 rule

Tuesday, August 18th, 2009

You may have heard of the 80-20 rule, but do you know about the 80-8 rule?  According to Bain & Company, 80% of the companies believe they deliver a “superior experience” to customers. But only 8% of the customers agree.
Ouch!
Do you believe you deliver superior service to your customers AND do your customers agree?  Here’s [...]

Don’t worry, be crappy

Saturday, December 20th, 2008

So says Guy Kawasaki. This may seem surprising coming from a former uber Apple evangelist, but it is one of the core philosophies Guy hones into every start-up company he has founded or funded.
One of the reasons why start-up companies fail is because the management insists on making their product perfect before shipping. [...]